Core Connect

Our Basic Option – This option provides full app functionality

Residents, Visitors and Community Members can identify standard council services, find info through AI Chat functions and submit service requests directly to their territorial authority.

This option emails council service centres at which point manual processing continues as normal.

What’s included:

6 x Service functions linked directly Via Council Connect app

Web presence matching incl. logo uploads.

  • Custom Color Schemes - Primary and secondary colors per council including WPM.

  • Logo Integration - Official council logos and branding

  • Typography – Aligned to council standard

  • AI – Dedicated bot adjustments included.

  • Custom hyperlinking – Select 6

  • Dark/Light Mode Support - System theme integration

  • WCAG Compliance - Accessible to all users

Core Connect
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ENTERPRISE Connect

Enterprise Option – This provides full app functionality and API connectivity allowing two way resolution and communication.

RFS is routed via adaptive API & sub domain recognition to appropriate internal departments. Dashboard interface and training provided

This option bypasses council service centres and connects directly to providers within council via their CRM systems. Infor, Fresh Service/Desk etc.

What’s included:

  • CRM Integration - Auto-create tickets from submissions (Fresh service, Infor etc.)

  • Email Notifications - Automated confirmation and status updates

  • User Accounts - Track submission history

  • Status Tracking - Real-time request updates

  • Council Dashboard - Staff portal for managing requests

  • Analytics Dashboard - Request trends and insights

  • Payment Integration - For paid services and consents

  • Document Upload - Building plans, permits, etc.

  • Live Chat - AI-powered council assistant

Not included in this package but available:

Multi-Language - Te Reo Māori, Samoan, Chinese, etc.

Enterprise Connect
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CONTRACT Connect

Under Development.
End to End Option – This option provides full functionality providing connection through to external service providers.

A job is logged with council and then routed to the appropriate provider.  On completion, this is then passed back to both council to check and forward to the service initiator,  thereby closing the request

This option creates a complete closed loop of the process.

What’s being built:

1. Mobile Field Interface

  • Real-time job status updates (En Route, On Site, In Progress, Completed)

  • Offline capability for remote areas

  • Asset tagging and scanning (QR/barcode)

  • Time tracking and resource allocation

2. Customer Portal (CEM)

  • Council staff dashboard (expanded from current basic version)

  • Job assignment workflows

  • Contractor management

3. Asset Management (CAM)

  • Asset database (integrated with council asset registers)

  • Asset maintenance history

  • Lifecycle tracking

4. Job Lifecycle Management

  • Contractor assignment/rostering

  • Workflow states (Pending, Assigned, In Progress, Review, Completed, Closed)

  • Approval/signoff workflow

Contract Connect
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